Best Western Hotels have always been synonymous with exemplary standards of service, housekeeping and health & safety. In response to the COVID-19 pandemic we have enhanced our exacting standards to a new level across all aspects of our hotel operations.
The changes we have implemented are based on the guidance we have received from HM Government, Public Health England and the National Health Service, supported by industry specific advice from UK Hospitality.
We can confirm that we have complied with the government’s ‘COVID-19 Secure’ guidance on managing the risk of COVID-19 in the workplace. Due to the constantly changing nature of this guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated, so therefore the information detailed may change without notice.
We have enabled contact free check-in, bill payment and check-out procedures to ensure our mutual safety. We will use the guarantee details you provided on booking to settle your account upon departure, unless you notify us of another payment method in advance.
As we are managing a Public Health issue, we expect the full support and co-operation of all of our stakeholders - our guests, our team and our business partners. Only through our collective efforts can we successfully combat the spread of COVID-19 and keep each other safe and healthy.